MD110 Call Center solutions ensure that your customers
receive the professional, courteous and efficient standard of service
they deserve.
MD110 Call Center is a powerful communications platform on which to
build a dynamic sales enterprise or support service. Between 10 and
1000 networked agents can be supported. Flexible, modular, and easily
incorporated into your existing PBX, the system ensures that all phone
calls - incoming and outgoing - are efficiently distributed, monitored
and managed.
MD110 Call Center will help you dramatically increase productivity
while reducing costs. The quality of your customer contacts will be
significantly enhanced. And that means your competitiveness will soar.
The MD110 Call Center software comprises the below levels of functionality:
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MD110 Automatic Call Distribution
A fully integrated call distributor, ideal for companies needing to
channel a large volume of incoming calls to specific departments (ordering,
customer service, etc.). Offering an improved answering rate, the
MD110 ACD has queue functionality and is equipped with an effective
management tool in the Call Center Manager application for real time
and historical reporting.
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Automatic Network Call Distribution
A software option that can be added to the MD110 ACD, providing enhanced
ACD routing capabilities, including predictive and conditional routing
and intelligent networked ACD.
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MD110 Call Center Manager
A sophisticated monitoring tool for the call center manager who wants
to ensure that resources are optimally used within the center. The
manager is in full control and can monitor all activities through
a real-time graphical interface.
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MD110 Call Center Assistant
A CTI-application for advanced call center management. CCA simplifies
call handling procedures and offers several useful call center functions,
such as directory dialling. Moreover, it gives access to call center
statistics, functionality and configuration.
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Sixth Sence
Another useful tool is an embedded application called Sixth Sense.
This function recognizes the attributes of each call as it is received
- the country of origin of the call, for example, or the customer
status of the caller - and then automatically provides access to relevant
applications and data. The information can be quickly and efficiently
communicated to the center agents and supervisors by a Wall Display
unit. That allows them to provide better service and faster customer
response.
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