
BackStage
functionality includes business call support, messaging, communication
profiles, presence information, team efficiency enhancements and data
integration. A key element is the integration with a customer’s
infrastructure. This is especially important for examples like Outlook,
directories, tools for Customer Relationship Management and web information
services.
The supported communication devices are digital, analog and IP phones,
cordless and mobile phones. Access is provided via PCs, Terminal Clients,
Web browser and Pocket PCs.
Technology options available for selection are Computer Telephony
(CT), Voice over IP (VoIP) and, if needed, Terminal Server, wireless
LAN (WLAN) and Remote Access Services. The communication systems served
are BusinessPhone and MD Evolution (generally platforms supporting
the common CSTA / TSAPI Computer Telephony standard).